Question 1

💳 How to Make a Payment on Wiseband?

Accepted Answer

💳 How to Make a Payment on Wiseband?

Making a payment on Wiseband is simple and secure. Here’s how to proceed to settle your distribution fees and other services.

🎯 Why Make a Payment on Wiseband?

When you use Wiseband for distribution or any other service, it's essential to be able to make payments smoothly and quickly.

Payment Security: All payments are processed through secure platforms.
Payment Methods: Several options are available to settle your fees (credit card, PayPal, bank transfer).
Payment Management: You can track your payments from your Wiseband dashboard under the ROYALTIES tab.

1️⃣ Steps to Follow

| Steps | Details | | ---- | | 1️⃣ Create a Wiseband Account | If you haven’t already, sign up on the platform. | | 2️⃣ Go to the "Payments" Section | From your dashboard, go to the section dedicated to payments. | | 3️⃣ Select Your Service | Choose the service you want to make a payment for. | | 4️⃣ Choose Your Payment Method | PayPal or bank transfer. | | 5️⃣ Finalize Your Payment | You will receive an email confirmation once your payment is processed. |

🔴 Recommendations for a Smooth Payment

✅ Verify Your Bank Information Make sure your bank or PayPal information is updated correctly to avoid any issues during the transaction. ✅ Don’t Delay in Making Payments Make your payments in advance to ensure a smooth distribution process. ✅ **Make Sure You Have an Active Account to Claim

Question 2

🎶 How to Distribute Your Music on Digital Platforms?

Accepted Answer

Wiseband allows you to release your music across a wide range of platforms (Apple Music, Amazon, Spotify, Deezer, Napster, Qobuz, Beatport, etc.). Here's a step-by-step guide to help you distribute your music!

📢 Step 1: Create an Article

Go to the "Distribution" / "Digital Catalog" page and click on "New Distribution".
Choose the product type: Digital Distribution.
Select the format of your release: Single / EP / Album

Note: Whenever the "?" symbol appears during the creation of your album, you can hover over it to get additional information about the current step. Once your article is created, it will appear in your article list on the "Digital Catalogue" page of your account.

📢 Step 2: Upload Your Files in the Correct Format

Once on the article creation page, you can upload the cover of your release. Here are the required criteria:

Dimensions: 30003000 px ideally (14481448 px minimum)
Format: JPG
Colorimetry: RGB Then, upload your tracks in MP3, WAV, or FLAC. Here are the requirements for each format:
MP3: 320 kbps
WAV: 16 bits (or 24 bits HD)
FLAC: 16 bits

Tip: We

Question 3

🖥️ How to Use the Wiseband Dashboard?

Accepted Answer

🖥️ How to Use the Wiseband Dashboard?

Your dashboard is the central place where you can track your performance, earnings, and manage your distributions.

🎯 Why Use the Dashboard?

The dashboard is essential to get an overview of your activities on Wiseband.

Sales Tracking: Access data on your streams and sales.
Royalties Management: Manage royalty payments to your collaborators.
Statistics: Analyze the performance of your tracks on each platform.

1️⃣ Steps to Follow

| Steps | Details | | ---- | | 1️⃣ Log in to Your Account | Access your dashboard. | | 2️⃣ Navigate Through Sections | Explore different sections: music, payments, reports, etc. | | 3️⃣ Check Your Sales | Track the revenue generated from streams and physical sales. | | 4️⃣ Generate Detailed Reports | Export your data for deeper analysis. |

🔴 Recommendations for Optimal Use

✅ Customize Your Dashboard Organize your dashboard to quickly access essential information. ✅ Monitor Your Statistics Regularly Perform regular checks to track trends and adjust your distribution strategies.

💡 Need Help?

Our team is available to guide you through using your dashboard. 📩 Contact us via Wiseband support!

Question 4

🎶 How to Switch Distributors and Re-Distribute Your Music with Wiseband? (In 3 Easy Steps)

Accepted Answer

🎶 How to Switch Distributors and Re-Distribute Your Music with Wiseband? (In 3 Easy Steps)

If you want to migrate your music catalog to Wiseband, it is possible with a simple process. This guide explains the essential steps to change distributors and redistribute your products with Wiseband, while preserving your statistics and metadata for a smooth and uninterrupted transition.

📢 Step 1: Retrieve Files and Metadata from Your Previous Distributor

To ensure your releases remain properly linked to their history and do not lose their statistics (streams, playlists, etc.), you need to submit your products exactly as they were distributed with your original distributor.

Note: A product can be a Single, EP, Album, or Compilation. Before starting the redistribution process with Wiseband, gather all the necessary information and files from your previous distributor. This includes:

High-quality audio files (WAV, FLAC, etc.)

The product's cover artwork

The product's UPC barcode (or EAN if in the US/Canada)

The ISRC codes for the tracks (and ISWC if you're affiliated with SACEM)

The original release date of the product

Exact metadata (titles, artists, collaborators, etc.) This information will help maintain the continuity of your statistics and avoid permanent duplicates on streaming platforms.

📢 Step 2: Re-Distribute Your Tracks with Wiseband

Once you have all these elements, manually create each product

Question 5

🎶 How to Resolve Artist Mapping Errors on Platforms?

Accepted Answer

🎶 How to Resolve Artist Mapping Errors on Platforms?

When you make a distribution request, Wiseband does its best to ensure your release reaches the right place at the right time. However, once your music is sent to the platforms, it is formatted, sorted, and then assigned to an artist profile. In some cases, the profile might belong to another artist who shares the same name as you. No worries, we have all the necessary tools to fix this!

📢 Solutions to Different Artist Mapping Errors:

1️⃣ Artist Mapping Error on Spotify

Log in to your Spotify For Artists account. You can sign up here by following our advice in our Spotify For Artists article.
Go to the "Spotify Content-Mismatch" portal: https://artists.spotify.com/c/content-mismatch
Select the artist name attached to your account.
Choose "Some of my music is on another artist's profile".
Provide the link to the incorrect artist's page.
Provide the link to your single, EP, or album in question and validate.
Note: Spotify may take up to 15 days to process an artist mapping request. Be patient 🙂.

2️⃣ Artist Mapping Error on Apple Music

Log in to your Apple Music For Artists account. You can sign up here by following our advice in our Apple Music For Artists article.
On desktop, scroll down and click on "contact us". On the app, click your profile at the top right and select "contact us" a

Question 6

🛠️ How to Update My Information on Wiseband?

Accepted Answer

🛠️ How to Update My Information on Wiseband?

Keeping your information up to date on Wiseband is essential for optimal account management.

🎯 Why Update My Information?

Updating your information ensures that your payments, notifications, and other services work correctly.

Email Address Changes: Make sure your email address is correct to receive important notifications.
Bank Information: Update your bank details to receive payments without issues.

1️⃣ Steps to Follow

| Steps | Details | | ---- | | 1️⃣ Log in to Your Account | Go to your profile page. | | 2️⃣ Access Settings | Select "Account" to modify your information. | | 3️⃣ Update Your Information | Edit your email address, bank details, or any other necessary information. | | 4️⃣ Save Your Changes | After updating, make sure to save your changes. |

🔴 Recommendations for a Successful Update

✅ Check Your Information Before finalizing changes, double-check to ensure everything is correct to avoid errors. ✅ Update Your Financial Information Regularly update your bank details to ensure proper payment management.

💡 Need Help?

If you have any questions about your information or need help making changes, contact our support team. 📩 Contact us via Wiseband support!

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